Privacy Policy
Flamingo Money (hereinafter referred to as “Flamingo”, “we”, “our”, or “us”) is developed and operated under the brand Flamingo Money. This Privacy Policy explains how Flamingo collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”).
By downloading, registering, or using Flamingo services—including features such as digital gold and silver investments, Couple Vault, Gold FD, Save on Spend, Streak Challenges, and Flamingo Coins—you agree to this Privacy Policy and applicable terms and conditions.
We value your trust and are committed to maintaining the highest standards of data protection and transactional security.
This Privacy Policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with other applicable Indian laws.
Information We Collect
We collect only information that is necessary to provide and improve our services.
1. Personal Information
Name, age, gender
Address
Mobile number and email address
Contact list (only if explicitly permitted)
Nominee details
2. Identity & Compliance Information
PAN card details
KYC documents
Video KYC (where applicable)
Other verification information required for regulatory compliance
3. Transaction & Investment Data
UPI ID
Mandate approvals
Transaction history
Investment details (gold, silver, FD, streaks, vaults)
Wallet balances and redemption activity
4. Device & Technical Information
Device ID
IP address
Operating system, browser type, mobile model
App usage data and diagnostic logs
5. Other Information
Customer support interactions
Feedback, surveys, and referrals
Feature usage data (Couple Vault, Streak Challenges, Flamingo Coins)
We may also receive information from authorized third parties (such as payment processors or compliance partners) solely for verification, fraud prevention, and regulatory compliance.
Purpose of Data Usage
Your information is used strictly for legitimate business and compliance purposes, including:
Account creation and identity verification
Processing UPI transactions, mandates, and investments
Executing digital gold and silver investments through our partner Augmont
Managing features such as Couple Vault, Save on Spend, Streak Challenges, and Flamingo Coins
Sending confirmations, reminders, regulatory notifications, and goal updates
Fraud detection, risk assessment, and legal compliance
Improving platform performance and user experience
Customer support and grievance handling
Marketing communication only with your explicit consent
Location Information
Background location access is required for one core feature: automatic location-based investing.
Users can select specific location categories (such as work, gym, cafés, or other chosen places) and assign a predefined investment amount. When a user enters these selected locations, Flamingo automatically invests the preset amount in digital gold or silver, even if the app is not actively open.
Important clarifications:
Location data is not used for advertising, tracking, or analytics
Location data is used only to execute this feature
Location data is retained for the minimum period required to complete the investment action and is then securely deleted
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Ensure platform security and smooth functionality
Remember user preferences and sessions
Analyze performance to improve user experience
You may disable cookies through your device or browser settings; however, some features may not function as intended.
Sharing and Disclosure of Information
We share user data strictly on a need-to-know basis with:
Gold Partner (Augmont): For gold and silver purchase, storage, and redemption
Payment & KYC Partners (e.g., Cashfree): For secure payments and regulatory compliance
Service Providers: Cloud hosting, analytics, fraud detection, and customer support
Regulatory or Legal Authorities: When required by law, court order, or regulatory directive
All third parties are contractually bound to follow strict confidentiality and data protection standards.
Data Storage and Retention
All user data is stored on secure servers located in India
Data is retained only for as long as required by law, compliance, fraud prevention, or customer support needs
Upon completion of the retention period, data is securely deleted or anonymized
Security Practices
All sensitive data and transactions are encrypted using industry-standard security protocols
Servers are protected with firewalls, access controls, and multi-layer authentication
Regular internal and external audits are conducted to ensure ongoing compliance and security
Third-Party Services
Flamingo integrates with third-party services such as payment gateways and gold providers. These services operate under their own privacy policies. We encourage users to review their policies when using third-party features through our Platform.
Consent
By using Flamingo Money, you consent to the collection, processing, and storage of your information as outlined in this Privacy Policy. If you provide information of another individual (such as a nominee or Couple Vault partner), you confirm that you have the necessary authorization to do so.
Children’s Privacy
Flamingo services are intended for individuals 18 years of age and above. Users below 18 may use the Platform only under the supervision and consent of a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Platform after changes indicates acceptance of the updated policy. Any revisions will maintain or enhance user data protection standards.
Grievance Officer
For complaints or concerns related to data privacy:
Grievance Officer – Flamingo Money
📧 Email: support@flamingo.money
Contact Us
For questions regarding this Privacy Policy or your personal data: